Privacy policy

What information we collect when you contact us

We try to keep data collection simple and limited. In most cases, we collect only the information needed to understand your contact request and help connect you with a licensed hair-restoration provider.

We may collect:

• Basic contact details, such as your name, phone number, email address, and city or state
• Contact intent, such as whether you want more information, want to be matched with a provider, or want someone to follow up with you
• General preferences you choose to share, like the area you are willing to travel to, your preferred contact method, or your preferred language if available
• Basic website activity, such as pages visited, device type, browser type, and general location based on internet use, to help us improve the site and keep it working properly
• Messages you send us, including what you write in a form, email, or support request

If you decide to use our service, we may share your contact details and request information with licensed providers so they can contact you directly. Those providers are separate from FollicleLane, and you should review their privacy practices and verify their credentials yourself before moving forward.

Our role is limited: we help with matching and contact. We do not decide what care is right for you, and we do not promise any outcome. Results are individual and can vary from person to person.

What we never ask for or keep

We work hard to avoid collecting sensitive health information. Because FollicleLane is not a medical provider, we do not need detailed medical records to offer our free matching service.

We do not ask for or want:

• Medical history
• Diagnoses
• Medication lists
• Lab results
• Health records
• Insurance details for treatment decisions
• Photos for diagnosis

Please do not send detailed medical information through our forms unless a licensed provider asks you for it directly through their own process. If you need medical advice about hair loss, scalp conditions, treatment options, or whether a procedure is right for you, please speak with a licensed provider. They can evaluate your situation and explain that individual results vary.

We also do not perform procedures, provide treatment plans, or tell you what medical choice to make. This site is general educational information, not medical advice.

How we use your information

We use your information in a limited, practical way so we can operate the service and respond to your request.

We may use your information to:

1. Respond to your message or request
2. Match you with one or more licensed hair-restoration providers based on your location or preferences
3. Send service-related communications, such as follow-up messages about your request
4. Improve our website and service, including understanding which pages are useful and fixing technical problems
5. Protect the site and users, such as preventing spam, abuse, or fraud
6. Meet legal obligations if required by law

We do not sell FollicleLane as a medical service because it is not one. We are a free matching service only. Any provider you speak with will make their own independent decisions about consultation, evaluation, and care.

If a provider contacts you, that does not mean a treatment is right for you or that you will get a certain result. No result is guaranteed, and outcomes vary by person. Always ask questions, review experience and licensing, and verify credentials yourself before choosing any provider.

If you want to understand the limits of our role, please review our disclaimer.

Your choices and how to reach us

You have choices about how your information is used.

You can:

• Choose not to submit a form if you do not want to share your contact details
• Ask us to stop contacting you if you no longer want follow-up messages
• Request updates if your contact information changes
• Ask general questions about this policy by using our contact page

If you contact us, please keep your message general and avoid sending private health details. We only need enough information to understand your request and help with a possible provider match.

Before working with any provider, take time to:

• Confirm they are licensed where required
• Review their qualifications and experience
• Ask about costs, risks, recovery, and realistic expectations
• Make your own decision after speaking directly with them

By using FollicleLane, you are choosing to use a non-medical matching service. We aim to be clear, respectful, and careful with your information, while keeping our role limited to helping you connect with licensed providers.